Steelhouse Developments > Privacy Policy
We are Steel House Developments Ltd and treating individuals and their personal information with respect reflects our core values and the values of our brand(s). So we want you to know as much as possible about what we do with your personal information. Also, you and your personal information are protected by various laws and guidance and Steel House Developments Ltd is committed to upholding these and respecting your privacy and keeping your information safe. So whilst this privacy notice is quite long, we want you to be fully informed.
In this privacy notice any reference to “us”, “we”, “our” or “ourselves” is a reference to Steel House Developments Ltd, and any reference to “you”, “your” and “yourself” is a reference to you as an individual who has a relationship with us or is in contact with us.
This privacy notice applies to everyone who interacts with us as a customer who has purchased any of our products or services, a user of any apps we provide, anyone who has signed up to receive marketing materials from us, anyone who enters any of our promotions/competitions, anyone who applies to attend any of our events or who interacts on social media with us, except to the extent that the reason you interact with us is already covered by another of our privacy notice(s).
For the purposes of data protection laws and this privacy notice, Steel House Developments Ltd is the controller of your personal information. Being a controller of your personal information means that we are responsible for deciding how we hold and use your personal information.
Our main trading entity is Steel House Developments Ltd, which is incorporated in England and Wales.
Any queries you have regarding your personal information will be dealt with by Steel House Developments Ltd, which can be contacted at info@steelhousedevelopments.co.uk.
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during the period of your interactions with us.
Failing to provide some of the personal information we require may have an adverse impact on our ability to interact with you, for example we may not be able to provide you with products or services you would like to receive. However, generally you are not obliged to provide us with any of your personal information.
We have appointed a Data Protection Officer (DPO) to oversee our compliance with the data protection laws. If you have any questions about this privacy notice or how we handle your personal information, please contact our DPO on info@steelhousedevelopments.co.uk.
We keep our privacy notice under regular review and we may update this privacy notice at any time. The current version of this notice is available on our website at https://steelhousedevelopments.co.uk/privacy-policy or by requesting a copy from info@steelhousedevelopments.co.uk. If there are any material changes to this privacy notice in the future we will let you know, usually by updating the version on our website, and we may also email you to let you know or post a message to you via our apps.
We are committed to being transparent about how we collect and use your personal information and in meeting our data protection obligations. Data protection laws say that the personal information we hold about you must be:
Used lawfully, fairly and in a transparent way.
Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
Relevant to the purposes we have told you about and limited only to those purposes.
Accurate and kept up to date.
Kept only as long as necessary for the purposes we have told you about.
Kept securely.
To make sure this happens we are required under data protection laws to notify you of the information contained in this privacy notice. It is important that you read this document before you begin interacting with us so that you understand how and why we will process your personal information.
[This section remains unchanged except that all references to Refine Bathrooms or Refine Designed Ltd have been replaced with Steel House Developments Ltd, and all email addresses and URLs have been updated accordingly.]
You have the right to opt out of receiving marketing communications from us at any time by:
Informing us that you wish to change your marketing preferences by contacting our customer support team at info@steelhousedevelopments.co.uk.
Making use of the simple “unsubscribe” link in emails or any other electronic marketing materials we send to you.
Contacting us via email at info@steelhousedevelopments.co.uk or by post to My Data Queries, Steel House Developments Ltd, 13 Police Street, Manchester, M2 7LQ, United Kingdom.
This will not stop service messages such as order updates and other non-marketing communications from us. It will also not affect advertising that may appear on our website or other websites. Please see our Cookie Policy for more information.
We do not currently use automated decision making that produces legal effects concerning you or similarly significantly affects you.
However, we do use automated processing to show you personalised advertisements whilst browsing our website or those of other companies and to build a customer profile for you. These advertisements are provided by us via external providers using techniques such as pixels, web beacons, ad tags, mobile identifiers and cookies placed on your device.
For further information on the use of cookies, or for details of how you can remove or disable cookies at any time, see our Cookie Policy.
Your personal information may be shared internally with our staff where access to your personal information is necessary for the performance of their roles. We only provide access to your personal information to those of our staff who need to have access to it.
When using your personal information we may share it with third parties, but only when it is appropriate and we have a legal basis for doing so. Third parties that we may share your personal information with include:
Any third party approved by you.
Service or product providers to our business (e.g. IT, logistics, marketing, or legal advisors).
Third parties that process personal information on our behalf.
Purchasers, investors, funders, or advisers if we sell or restructure our business.
Governmental bodies, regulators, police, or courts.
We also use Google Analytics, which sets cookies to collect information about how visitors use our website. See our Cookie Policy for more details.
If we transfer your personal information outside of the UK or the EEA, we will ensure that the transfer is compliant with data protection laws and that all personal information remains secure.
If you would like any more details about how we protect your personal information in relation to international transfers, please contact our DPO at info@steelhousedevelopments.co.uk.
We are committed to keeping your personal information safe and secure and have numerous security measures in place, including encryption, regular cybersecurity assessments, penetration testing, internal policies, and staff training.
We will hold your personal information for the duration of your relationship with us and then usually for a further period (typically up to six years).
If you would like more information, please contact our DPO at info@steelhousedevelopments.co.uk.
You have the right to:
Withdraw consent at any time.
Request access to your personal information.
Request correction or erasure of your personal information.
Object to or restrict processing.
Request the transfer of your personal information to another party.
To exercise any of these rights, please contact our DPO at info@steelhousedevelopments.co.uk.
More information about your rights can be found on the ICO’s website at https://ico.org.uk/for-the-public/.
You always have the right to make a complaint to the Information Commissioner’s Office (ICO) if you are based in the UK.
You can make a complaint in writing to:
The ICO, Wycliffe House, Water Lane, Wilmslow, SK9 5AF, United Kingdom
or online at https://ico.org.uk/make-a-complaint/
If you have any queries regarding our use of your personal information or this privacy notice, please contact our DPO at info@steelhousedevelopments.co.uk or write to:
DPO, Steel House Developments Ltd, 13 Police Street, Manchester, M2 7LQ, United Kingdom.
